Faq

Alida Transfers — Why Do Clients Choose Us?

What is Alida Transfers?

Alida Transfers is a local transportation company officially operating in Bavaria, not a посредник or international booking aggregator. We do not outsource rides to random third-party drivers and do not work through affiliate networks. All transfers are operated directly by our company.

Our vehicle fleet, car photos, and service information are available on our website in the main menu. Clients know in advance which vehicle and which driver will perform the trip.

The company provides private transfers from Munich, Munich Airport, and throughout Bavaria, Germany, Austria, Switzerland, and Northern Italy. We specialize in local and long-distance transfers, including popular routes such as:

— Munich Airport → Lake Como
— Munich → Salzburg
— Munich → Innsbruck
— Munich → Neuschwanstein
— Munich → Dolomites

Alida Transfers is an officially licensed taxi company in Bavaria with a real local registration and direct customer service without intermediaries.

Unlike large platforms where bookings are often assigned to unknown subcontractors, our clients receive direct communication with the company, fixed pricing, personalized service, and a confirmed vehicle in advance.

We focus not on aggressive SEO marketing, but on real service quality, returning clients, local reputation, and an individual approach to every trip.

What destinations does Alida Transfers operate to?

We provide private transfers throughout Bavaria, all across Germany, and to the most popular destinations in Europe. Our main routes include:

• Munich
• Nuremberg
• Memmingen
• Stuttgart
• Ulm
• Füssen and Neuschwanstein Castle

We also offer international transfers to:

• France — Strasbourg, Colmar
• Austria — Innsbruck, Salzburg, Hallstatt, and the ski resorts of Tyrol
• Switzerland — Zurich, Lucerne, Chur, Bern, Basel, Interlaken, and all major ski resorts
• Northern Italy — Lake Como, Lake Garda, Milan, Verona, Selva di Val Gardena, and many other destinations

In addition, we provide long-distance international transfers across Europe, including:

• Netherlands
• Belgium
• Czech Republic
• Slovakia
• Slovenia

Besides standard transfers, Alida Transfers also offers personalized day trips — one-day journeys with visits to several cities and attractions. It is a convenient mini-tour format with a private driver, comfortable vehicle, and flexible itinerary.

If your destination is not listed above, you can always contact us via WhatsApp or email — we will quickly respond to your request and create an individual route for your trip.

Do you operate directly or through intermediaries?

We are not a booking aggregator or intermediary service. All transfers are operated directly by our company. Alida Transfers has its own fleet of officially licensed vehicles, allowing us to fully control service quality, vehicle condition, and maintain a high standard of customer care on every trip.

Do you operate at night?

Yes, transfers are available 24/7 with advance booking.

How far in advance can I book a transfer?

Alida Transfers accepts bookings 24/7 — you can contact us anytime by WhatsApp, phone, or email.

We recommend booking your transfer in advance, especially during high season. However, in many cases we can also arrange last-minute transfers or same-day bookings. If you urgently need a transfer, simply contact us — we always do our best to provide a vehicle as quickly as possible.

Our company operates around the clock, including early morning departures, night transfers, urgent airport rides, and international routes across Europe.

Before you travel

What luggage entitlement will I have?

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Where will I meet the driver when I arrive?

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What happens if I can’t locate my driver?

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My group size has changed, can I choose another vehicle?

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How long will the transfer take?

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Bookings and Transfer Details

How can I book a transfer?

Booking a transfer with Alida Transfers is very easy. On the main page of our website, you will find a convenient booking form where you can enter your route, travel date, and number of passengers.

In the “From” field, enter the city, hotel address, airport, or any pickup location. In the “To” field, select the airport, hotel, city, or destination you would like to travel to.

For airport transfers, we recommend considering the travel time and arriving at the airport at least 3 hours before departure to complete check-in and security procedures comfortably.

If you cannot find your route on the website or need an individual transfer, day trip, or international journey, simply contact us via WhatsApp, phone, or email. We operate 24/7 and always respond quickly to our customers’ requests.

How will I find my driver?

After your booking is confirmed, Alida Transfers will send all transfer details to your email or WhatsApp.

At the airport, your driver will meet you in the arrivals area holding a personalized sign with the name and surname provided during booking. The exact meeting point and transfer information will be included in your booking confirmation.

If your transfer starts from a hotel, the driver will wait for you in the hotel lobby or at the main entrance at the agreed time.

For your convenience, we are always available, so you can quickly contact the driver or our support team 24/7 if needed.

What should I do if my flight is delayed?

Alida Transfers always monitors flight statuses in real time, so our drivers can see changes to arrival times in advance and adjust the pickup time accordingly.

If your flight is delayed by less than 30–60 minutes, the driver will usually adjust the meeting time automatically without any additional action from your side.

If you become aware of a longer delay, please contact our support team as soon as possible via email at info@alidatransfers.com or by phone at +49 162 69 77 513 so we can promptly update your transfer information.

Please note: in the case of very long flight delays (for example 7–8 hours or more), the company reserves the right to reschedule the transfer, provide another driver, or cancel the booking if the trip becomes impossible due to vehicle availability, driver schedules, or operational reasons. We always do our best to find the most convenient solution for our clients.

Is waiting time included in the transfer?

Alida Transfers provides complimentary waiting time depending on the type of transfer and pickup location.

For airport, sea port, and river terminal transfers, up to 60 minutes of waiting time after the actual arrival time of the flight or vessel is included in the price. This is usually enough time for passport control, baggage collection, and meeting your driver.

For railway station pickups, up to 30 minutes of free waiting time is included.

For pickups from hotels, apartments, or other addresses, up to 15 minutes of waiting time is included.

If you require additional waiting time, please inform us in advance when booking — we always try to accommodate our clients’ requests.

What if I am traveling with children?

Alida Transfers provides family-friendly transfers and child seats upon prior request to ensure a comfortable and safe journey.

When booking, please make sure to include all passengers, including children of any age. During the booking process, you must select the appropriate child seat or booster seat depending on the child’s age.

Important: according to safety regulations and legal requirements, we do not transport children without an appropriate child seat. Therefore, child seats must always be booked in advance.

Child seats are available for an additional fee and are installed before the trip begins.

If you are traveling with a large family or a group of children, please contact our support team in advance to discuss the details, pricing, and the most suitable vehicle for your trip. We always do our best to provide safe and comfortable transfers for families with children.

What kind of vehicle will I get?

Alida Transfers selects the vehicle individually depending on the number of passengers, luggage, and your comfort preferences.

For 1–3 passengers, we usually provide a comfortable sedan or business-class vehicle. If you prefer more space or specifically request a minivan, we will gladly arrange one for you.

For families, groups, and trips with up to 8 passengers, spacious minivans and VIP-class vehicles are available.

Our fleet includes vehicles of different classes — standard, business, and premium. If you have any special preferences regarding the vehicle, simply mention them during booking or contact us directly. We always do our best to provide the most comfortable option for your trip.

Can I travel with pets?

Alida Transfers is a pet-friendly company, and we are happy to provide transfers with pets.

When booking, please inform us in advance that you are traveling with an animal so we can prepare a suitable vehicle for a comfortable trip.

For safety and convenience, we kindly ask that pets travel in a carrier and that you have all necessary travel documents with you.

Changes & cancellations

How can I cancel my transfer?

If your plans change, please let us know about the cancellation as early as possible. Alida Transfers does not have strict cancellation rules — we always try to treat our clients with understanding and a human approach.

However, we would greatly appreciate it if you inform us in advance. This helps us adjust our drivers’ schedules and accept other bookings.

If you are unable to travel or your flight has been cancelled, please contact us as soon as possible via WhatsApp, phone, or email.

How can I change my booking?

If you need to change the date, time, route, or any other transfer details, please contact Alida Transfers via WhatsApp or email as early as possible.

We always try to be as flexible as possible and assist our clients with booking changes. However, changes requested less than 24 hours before the transfer cannot always be guaranteed, especially during high season or busy driver schedules.

After receiving your request, we will inform you as quickly as possible whether the changes can be confirmed.

Payment

How can I pay?

Alida Transfers usually operates without prepayment — transfers can often be paid after the booking is confirmed or directly before the trip, depending on the route and type of service.

For long-distance journeys, multi-day services, business trips, day trips, or large individual bookings, a partial prepayment may be required. In such cases, we officially issue an invoice and provide all necessary payment documents.

As a rule, a 50% deposit is required to confirm multi-day services or larger bookings. The remaining balance is paid according to the agreed conditions before or during the service.

We always discuss all payment details in advance and try to offer the most convenient conditions for our clients.